Privacy Policy

Effective Date: October 12, 2026

Eco-Friendly Plumbing, Inc. (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request or receive plumbing services, or communicate with us by telephone, email, text message, or an automated assistant.

We collect information you provide when you contact us, request an estimate, schedule an appointment, or receive services. This may include your name, telephone number, email address, service and billing addresses, descriptions of your plumbing needs, photographs, appointment information, estimates, invoices, and payment-related records.

We may also maintain job notes, service history, correspondence, and information provided by someone authorized to arrange service on your behalf.

When you communicate with us by text message, we may collect your mobile number, message content, delivery information, and records of your messaging consent and preferences.

Our website and technology providers may collect technical information, such as your IP address, browser and device information, pages visited, and information about how you interact with our website.

We use personal information to respond to inquiries, prepare estimates, schedule appointments, perform plumbing services, communicate appointment and service updates, manage billing and payments, provide customer support, and maintain service and business records.

We may also use information to improve our services, protect against fraud or misuse, resolve disputes, and meet legal, accounting, insurance, and regulatory obligations.

We use communication preferences and consent records to manage the messages you have agreed to receive and to process requests to stop those messages.

We may disclose information to employees, authorized personnel, and service providers when necessary to operate our business or provide the services you request.

These providers may include GoDaddy for website services, Jobber for customer management, scheduling, and communications, and providers that assist with email, payment processing, bookkeeping, technical support, and business administration.

We may also disclose information when required by law or a valid legal process, to protect rights and safety, or as necessary to carry out a service you have requested.

We do not sell or rent customer contact lists.

The additional protections for mobile information and text-messaging consent described below apply to our text-messaging program.

When you opt in to receive text messages from Eco-Friendly Plumbing, Inc., we may send responses to your inquiries, appointment confirmations and reminders, scheduling updates, estimates, invoices, service updates, and customer-support messages. Some communications may be sent using automated technology.

Mobile numbers and text-messaging consent records are not sold, rented, or disclosed to third parties, affiliates, or lead generators for their marketing or promotional use. We do not transfer your messaging consent to another business.

Providers that deliver or support our text messages may process mobile information and consent records as necessary to provide those services on our behalf, but not for their independent marketing. We may disclose information when legally required.

Message frequency varies according to your inquiries, appointments, and services. Message and data rates may apply.

To stop receiving text messages, reply STOP. You may receive one final message confirming that you have unsubscribed.

For assistance, reply HELP, email eco.plumbingca@gmail.com, or call (818) 748-6123. You may also contact us by email or telephone to request removal from our text-messaging program.

Consent to receive text messages is not required to purchase plumbing services. Visiting our website or reading this Privacy Policy does not enroll you in text messaging. Any promotional messaging requiring separate consent will be handled separately.

We may use Jobber’s AI receptionist and other automated communication tools to answer inquiries, collect service information, assist with scheduling, and route requests to our team.

Communications handled through these tools may be recorded, transcribed, or summarized. Information processed may include your name, telephone number, service address, the content of your conversation, and information about your requested services.

We use this information for customer service, scheduling, follow-up, and maintaining service records. Relevant technology providers process information in connection with providing these tools.

We provide recording notices and obtain consent where required by applicable law. This Privacy Policy does not, by itself, constitute consent to record a conversation.

To request assistance from a person or an alternative way to communicate, email eco.plumbingca@gmail.com. Please do not provide account passwords, Social Security numbers, or full payment-card details through ordinary text messages or an AI conversation.

Our website and its providers may use cookies and similar technologies to support website functionality, maintain security, prevent spam, and understand website use and performance.

Our contact form uses Google reCAPTCHA to help prevent automated abuse. Information processed through reCAPTCHA is subject to Google’s applicable privacy policy and terms.

Third-party website services may collect information about your interaction with our website. Depending on the service and your settings, these providers may associate that information with information collected over time and across other websites or services.

You can manage cookies through your browser settings and any cookie-preference controls available on our website. Blocking certain cookies may affect website functionality.

 Cookie and Tracking Choices: Our website provides Accept and Decline options through GoDaddy’s cookie banner. Selecting Accept allows the optional tracking managed by that banner; selecting Decline leaves that tracking disabled. These choices do not mean that all website data collection stops. GoDaddy’s separate Advanced Tracking feature collects aggregated, anonymized statistics for website insights and performance. You can also manage cookies through your browser settings. For more information about these controls and their effects, see GoDaddy’s cookie and tracking guidance. .

We take reasonable administrative, technical, and organizational steps to protect personal information against unauthorized access, use, and disclosure. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, manage warranties, resolve disputes, and meet applicable legal obligations.

We may retain messaging consent and opt-out records as necessary to document your preferences and prevent unwanted communications.

You may contact us to request access to, correction of, or deletion of personal information we maintain about you. You may also ask us to update your contact details or communication preferences.

We may need to verify your identity or authority before responding. Certain information may need to be retained for legal, accounting, warranty, dispute-resolution, or other legitimate business purposes.

We will handle requests in accordance with applicable law. Your rights may depend on your location and the laws that apply to our business.

To submit a privacy request, email eco.plumbingca@gmail.com, call (818) 748-6123, or write to the address below.

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.

A parent or guardian who believes a child has provided personal information may contact us so we can review the matter and take appropriate action.

Our website and communications may contain links to websites or services operated by other organizations. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to those organizations.

We may update this Privacy Policy as our services, practices, or legal obligations change. We will post the updated policy on this page and revise the effective date.

For material changes, we will provide additional notice when required by applicable law. Updating this policy does not, by itself, enroll you in text messaging or expand your messaging consent.

Eco-Friendly Plumbing, Inc.
11905 Paso Robles Ave
Granada Hills, CA  

Email: eco.plumbingca@gmail.com
Telephone: (818) 748-6123